Effective Date: 9/19/2025
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.
2. How We Use Cookies
Fire3 AI LLC uses cookies and similar technologies to:
- Authenticate Users: Keep you logged in to your account
- Remember Preferences: Store your settings and preferences
- Analyze Usage: Understand how our services are used to improve them
- Provide Services: Enable core functionality of our AI chatbot platform
- Process Payments: Handle secure payment transactions
- Track Performance: Monitor service performance and reliability
3. Types of Cookies We Use
3.1 Essential Cookies (Required)
These cookies are necessary for our website and services to function properly. They cannot be disabled.
Authentication Cookies
- Purpose: Keep you logged in to your Fire3 AI account
- Provider: Stack Auth (our authentication provider)
- Duration: Session-based and persistent cookies
- Data Stored: Authentication tokens, user session information
- Examples:
stack-auth-token,stack-session
Service Functionality Cookies
- Purpose: Enable core features of our platform
- Provider: Fire3 AI
- Duration: Session-based
- Data Stored: User preferences, tenant information, service state
- Examples: Tenant selection, dashboard preferences, chatbot configuration
Payment Processing Cookies
- Purpose: Process secure payments through Stripe
- Provider: Stripe
- Duration: Session-based
- Data Stored: Payment session information, transaction security
- Examples: Stripe session cookies, payment security tokens
3.2 Performance and Analytics Cookies
These cookies help us understand how our services are used and improve performance.
Usage Analytics Cookies
- Purpose: Track how users interact with our services
- Provider: Fire3 AI
- Duration: Up to 2 years
- Data Stored: Page views, feature usage, performance metrics
- Examples: Dashboard analytics, chatbot interaction tracking
Widget Analytics Cookies
- Purpose: Track chatbot widget usage and performance
- Provider: Fire3 AI
- Duration: Session-based and up to 1 year
- Data Stored: Chatbot interactions, session data, user behavior
- Examples: Chatbot session tracking, conversation analytics
3.3 Third-Party Service Cookies
We use third-party services that may set their own cookies.
Stripe Payment Cookies
- Purpose: Process payments and prevent fraud
- Provider: Stripe
- Duration: Varies by cookie type
- Data Stored: Payment preferences, security information
- Privacy Policy: Stripe Privacy Policy
Stack Auth Cookies
- Purpose: User authentication and session management
- Provider: Stack Auth
- Duration: Session-based and persistent
- Data Stored: Authentication state, user preferences
- Privacy Policy: Stack Auth Privacy Policy
4. Cookie Categories and Your Choices
4.1 Essential Cookies
- Status: Always Active (Cannot be disabled)
- Reason: Required for basic website functionality and security
- Impact of Disabling: Website and services will not function properly
4.2 Performance and Analytics Cookies
- Status: Optional (Can be disabled)
- Reason: Help us improve our services and user experience
- Impact of Disabling: We cannot track usage patterns to improve our services
4.3 Third-Party Cookies
- Status: Optional (Can be disabled)
- Reason: Enable third-party integrations and services
- Impact of Disabling: Some features may not work properly
5. Managing Your Cookie Preferences
5.1 Browser Settings
You can control cookies through your browser settings:
Chrome
- Go to Settings > Privacy and security > Cookies and other site data
- Choose your preferred cookie settings
- Block or allow cookies for specific sites
Firefox
- Go to Options > Privacy & Security
- Under Cookies and Site Data, choose your settings
- Manage exceptions for specific sites
Safari
- Go to Preferences > Privacy
- Choose your cookie settings
- Manage website data
Edge
- Go to Settings > Cookies and site permissions
- Choose your cookie settings
- Block or allow cookies for specific sites
5.2 Cookie Consent Management
When you first visit our website, you’ll see a cookie consent banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- Learn more about each cookie category
5.3 Updating Your Preferences
You can change your cookie preferences at any time by:
- Clicking the cookie settings link in our website footer
- Clearing your browser cookies and revisiting our site
- Contacting us at info@fire3.ai
6. Third-Party Services and Cookies
6.1 Stripe (Payment Processing)
- Cookies Used: Payment session cookies, security tokens
- Purpose: Process payments securely
- Data Sharing: Payment information is shared with Stripe
- Your Rights: You can opt out by not making payments
6.2 Stack Auth (Authentication)
- Cookies Used: Authentication tokens, session data
- Purpose: User authentication and account management
- Data Sharing: Authentication data is shared with Stack Auth
- Your Rights: You can opt out by not creating an account
6.3 OpenAI (AI Processing)
- Cookies Used: None directly (API-based service)
- Purpose: Process AI requests for chatbot functionality
- Data Sharing: Chatbot conversations are processed by OpenAI
- Your Rights: You can opt out by not using chatbot features
7. Data Retention
7.1 Cookie Data Retention
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Retained for the duration specified in each cookie
- Analytics Data: Aggregated data may be retained for up to 2 years
- Authentication Data: Retained while your account is active
7.2 Data Deletion
- You can delete cookies through your browser settings
- Account deletion will remove associated cookie data
- We automatically delete expired cookies
8. International Users
8.1 GDPR Compliance (EU Users)
- We provide clear information about cookie usage
- You have the right to consent to non-essential cookies
- You can withdraw consent at any time
- We implement appropriate safeguards for data transfers
8.2 CCPA Compliance (California Users)
- We provide information about cookie usage and data collection
- You have the right to opt out of the sale of personal information
- We do not sell personal information collected through cookies
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie usage
- New services or features
- Legal or regulatory requirements
- Industry best practices
We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying a notice on our website
10. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Fire3 AI LLC
Email: info@fire3.ai
Website: https://fire3.ai
11. Additional Resources
Last Updated: 9/19/2025