Effective Date: 9/19/2025
Introduction
Fire3 AI LLC (“we,” “our,” or “us”) operates the website fire3.ai and provides AI-powered chatbot services for professional associations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, company/organization name
- Account Information: Username, password, profile information
- Billing Information: Payment details (processed securely through Stripe)
- Communication Data: Messages, feedback, and correspondence with us
Association Data
- Website Content: Pages, documents, and other content from your association’s website
- Member Information: Data about your association’s members (when provided by you)
- Document Uploads: PDFs, presentations, and other files you upload
- Video Content: Conference recordings, webinars, and training videos (with transcription)
Usage Data
- Chatbot Conversations: Interactions between users and AI chatbots
- Analytics Data: Usage patterns, performance metrics, and engagement statistics
- Technical Data: IP addresses, browser information, device information, and cookies
AI-Generated Data
- User Insights: AI-generated analysis of user behavior and preferences
- Conversation Analytics: AI-powered reports on chatbot interactions
- Content Analysis: AI processing of your uploaded content for chatbot training
How We Use Your Information
Service Provision
- Provide and maintain our AI chatbot services
- Process and analyze your content to improve chatbot responses
- Generate insights and analytics reports
- Provide customer support and technical assistance
Business Operations
- Process payments and manage subscriptions
- Send important service updates and notifications
- Improve our services and develop new features
- Ensure security and prevent fraud
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and interests
Data Sharing and Disclosure
We Do NOT Share Your Data With:
- Third-party advertisers for marketing purposes
- AI training companies – your data is never used to train public AI models
- Other associations – your data is completely isolated from other organizations
We May Share Data With:
- Service Providers: Stripe (payments), OpenAI (AI processing), Neon (database hosting), Upstash (caching)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement industry-standard security measures to protect your data:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Strict access controls and authentication
- Regular Audits: Security assessments and monitoring
- Data Isolation: Complete separation of data between organizations
Data Retention
- Account Data: Retained while your account is active and for a reasonable period after closure
- Content Data: Retained according to your subscription terms
- Analytics Data: Aggregated data may be retained for service improvement
- Legal Requirements: Some data may be retained longer for legal compliance
Your Rights and Choices
Access and Control
- Access your personal information
- Update or correct your information
- Delete your account and data
- Export your data
Communication Preferences
- Opt out of marketing communications
- Manage notification settings
- Control cookie preferences
Data Processing
- Request information about how your data is processed
- Object to certain data processing activities
- Request data portability
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized experiences
- Ensure security and prevent fraud
You can control cookies through your browser settings, but disabling cookies may affect service functionality.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Other appropriate transfer mechanisms
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our services
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Fire3 AI LLC
Email: info@fire3.ai
Website: https://fire3.ai
Compliance
This Privacy Policy complies with applicable privacy laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable state and federal privacy laws
Last Updated: 9/19/2025